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Are Administrative/Executive Assistants (EA)/Personal Assistants (PA) already living in the future as new technology hits the workplace?

Artificial intelligence (AI) is one of the most disruptive technologies affecting today’s business environment. Explosive developments, funding and support for increasing the role of AI in all sectors, and across all job roles seem to be a key driver of the future of business. The impact of AI over the next decade is expected to completely transform the landscape, and no industry, or job, will be left untouched.

Jobs are among the chief concerns whenever the topic of AI is mentioned. Most people have by now heard that “robots are coming” for jobs, and that mass unemployment is “inevitable” in our collective future. But, some jobs could be transformed for the better with the rise of smart technologies making routine work easier, allowing people to focus on the job elements that they can really add value to. For that reason, we suggest that the Administrative/Executive Assistant (EA)/Personal Assistant (PA) of 2025 will not be replaced by technology, but rather, enhanced by it.

In many ways, the future is already here. Though the Admins/EAs/PAs are indeed job roles which are already being affected by AI, there is ample evidence to show that the future outlook is actually quite good as a benefit of smart technology.

With that said, it is impossible to know for sure which jobs will be eliminated within the next 10 years. However, given the quickly changing technological conditions, and with AI evolving every single day, it seems that if the Admins/EAs/PAs role remains on the job market in 2025, AI will change it significantly, and for the better.

Even more exciting, it is possible that AI will create more occasions in Admin/EA and PA work where the requirement to demonstrate uniquely human skills and capabilities will be emphasised over technology. All this points to a potentially exciting transformation for the Admin/EA/PA role.

The Past

Artificial intelligence has already radically changed the role of the Admins/EAs/PAs over the last 10 years. The changes have been even more significant than the introduction of personal computers and the smartphone combined, but possibly less obvious. A close look at the sort of things the admin job holder used to do exclusively, like typing memos and letters, scheduling meetings, booking travel, and making reservations shows that AI has already replaced nearly all of those tasks.

The Present

The responsibilities which Admins/EAs/PAs are likely to perform include acting as a first point of contact, dealing with correspondence and phone calls, managing diaries and organising meetings and appointments. At times the job can even involve controlling access to a manager or executive. Another key area includes booking and arranging travel, transport and accommodation.

Already, several applications and systems exist which can take over some of those tasks. For example, personal assistant can help schedule meetings. Voice recognition typing software can be used to send messages without Admins/EAs/PAs involvement. Voice recognition has replaced the need to type just about anything; an AI not only records the words spoken, but also optimises grammar and any emphasis required. It also translates any message into an alternative language, in real time if required.

The Future: The Admin/EA/PA of 2025

Yes, AI personal assistants will likely take on the more routine tasks away from human executive assistants—in fact, this is already transpiring. However, in the future, admin jobs filled by human workers shall not be completely erased: Humans will be available, but at a premium. Such admin positions would require more specialized training where people skills, insightful knowledge in specific domains and counselling would meet. The employees in these roles might also need to efficiently interact with AIs and augmented humans, which is a new skill that many people would have to learn in any job in 2025.

Gaining a better understanding for data is another area where Admins/EAs/PAs may have to adapt to the role of AI in their jobs. For example, seamless data flows will allow AI tools to access the diaries of multiple colleagues and perfectly schedule meetings, freeing the employee to focus on more important, human-centric tasks like personally following up with important clients. It may be important to increase the understanding of data analytics among some Admins/EAs/PAs to know when to apply a human touch. Technical knowledge to complete most tasks may become unnecessary, but a clear understanding of the limitations and capabilities of big data might give some workers an edge. Furthermore, programming skills (at least a fundamental understanding) could give some in the role the advantaged ability to customize how the data gets crunched, personalising the benefits of technology to their client or projects.

As an example of how to use AI to enhance the human element at work, imagine a specialized meeting planning algorithm that uses basic information about a meeting (attendees, venue options, timing, and catering requirements). An AI-powered digital assistant could access the required attendees’ diaries and public personal data, resolve any conflicts, make the room reservation, and automatically order the appropriate catering. In this scenario, the detailed leg work being done by AI should help avoid any mistakes or errors on the financial and logistical side, while a human employee overseeing the entire process would be there to provide a personal touch as needed. It is even possible that algorithmically-curated seating arrangements designed to avoid personality clashes among meeting attendees, based on insights drawn by trawling participants’ social media accounts could become common place.

AI is evolving so quickly that, within a few years, there could be similar applications which book the travel and hotels for executives intuitively. Within ten years a digital assistant could do everything to meet travel and hotel preferences of the executive including airline, flight times, departure and arrival airport, transfers, hotel chain. All while maximising traveller reward schemes during the reservation and payment. All that would be needed to do is for a admin to determine when, where and for how long the business executive would like to travel and input all requirements to one device (like Alexa or Google smart). The smart AI assistant would find the best option available for the price. Passport details and payment would be already saved in the system. Once the AI generated a list of available options, arrangements would be approved by a human assistant, then AI could make the booking. Rather than perform rote tasks in this future, Admins/EAs/PAs are the conduit for AI that can intuitively anticipate needs and maximise benefits/minimise cost and inconvenience. The objective for admins in this future is not to make travel arrangements, but to make sure there’s a world-life and human-machine balance.

Another change we may see is development of careers within one single industry, as it becomes key for Admins/EAs/PAs to know the business inside out. So, there might be a job opening for “finance PA” or one that works exclusively with food industry executives. Specialization to the industry would be a by-product of the fact that people in the role place increasing emphasis on relationships. If most routine information is being handled by AI, the future of work in these jobs is really about people skills. Also, specialized knowledge and experience could be highly valued, perhaps ensuring abundant job offers that revolve around one field.

Another twist in the future of admin jobs could be that Admins/EAs/PAs work on call and become paid for specific tasks. Temporary workers or fill-ins on the job could use AI to access or “upload” the knowledge base and even institutional memory and history about what they need to know to cover for a specific person, say in the case of maternity leave. This line of developments follows the trends toward the sharing economy and taskification, embodied by Uber, AirBnB and Task Rabbit—disruptors whose time has come (and possibly gone), although their imprint on future business models may linger. Admins/EAs/PAs may experience better job prospects in the gig economy, although work stability would be an issue. It is possible that Admin/EA/PA work would become a “side job” in the face of massive unemployment cuts, similar to the Uber driver or task worker.

One wider social trend driving the future of Admins/EAs/PAs employment is that the job market and people’s perception of the work environment has changed massively in past years. Telecommuting numbers keep rising: every year more directors and managers prefer to work at home or remotely than commute to crowded offices. Assuming this trend continues to grow over the next 10 years, would more people working remotely in the future reduce number of admins needed in the workforce? Or increase the potential for admin employment due to flexibility and possibly taking on multiple clients, projects and roles? There may be good potential for entrepreneurially-minded entrants to Admin/EA/PA work, which may serve as a form of insurance in terms of employment instability wrought by artificial intelligence, maybe using AI to help deliver effective and human contract admin support to executives in the form of a company with sector-experienced PAs offered to client companies on a fee per task basis.


The dominant trajectory for the future is where technology continues to undertake the more transactional type of work, and the future Admin/EA/PA is the executive’s relationship manager. In this future, the same way that many products and services have been commoditised and the premium value is in human to human relationships, the admin is focusing on relationships both inside and outside the organisation.

Today’s PA is already at a point where he or she has become fully representative of the executive’s brand and the organisation’s reputation. The skill set required by the job seems remarkably similar to that required by today’s successful executives. Listening, reasoning, collaborating, working in complex and uncertain situations, and empathy are critically important as Admins/EAs/PAs work to provide a more sophisticated type of support to the executive. PAs are no longer co-ordinators of a small compartment of business activities, but a relationship builder, a relationship developer and a partner to the executive. Ironically, the interpersonal skills required of people in these roles are becoming more essential as the job duties themselves are alleviated by technology tools. Tapping into the human element on the job will be what sets the Admin/EA/PA of the future apart from its AI rivals.

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A version of this article appeared in 2018 Blueprint on the future role of the PA/EA.

This article was published in FutureScapes. To subscribe, click here.

About The Authors

The authors are futurists with Fast Future who specialise in studying and advising on the impacts of emerging change. Fast Future also publishes books from future thinkers around the world exploring how developments such as AI, robotics and disruptive thinking could impact individuals, society and business and create new trillion-dollar sectors. Fast Future has a particular focus on ensuring these advances are harnessed to unleash individual potential and enable a very human future. See:

Rohit Talwar is a global futurist, keynote speaker, author, and CEO of Fast Future where he helps clients develop and deliver transformative visions of the future. He is the editor and contributing author for The Future of Business, editor of Technology vs. Humanity, and co-editor of a forthcoming book on Unleashing Human Potential–The Future of AI in Business.

Steve Wells is the COO of Fast Future and an experienced Strategist, Futures Analyst, and Partnership Working Practitioner. He is a co-editor of The Future of Business, Technology vs. Humanity, and a forthcoming book on Unleashing Human Potential–The Future of AI in Business.

April Koury is a foresight researcher, writer, and publishing director at Fast Future. She is a contributor to The Future of Business, and a co-editor of Technology vs. Humanity, and a forthcoming book on 50:50–Scenarios for the Next 50 Years.

Alexandra Whittington is the foresight director at Fast Future. She is a futurist, writer, and faculty member on the Futures programme at the University of Houston. She is a contributor to The Future of Business and a co-editor for forthcoming books on Unleashing Human Potential–The Future of AI in Business and 50:50–Scenarios for the Next 50 Years.

Maria Romero is a futurist and foresight researcher with Fast Future. A recent graduate from the University of Houston Master in Foresight, Maria has worked on projects for consultants, NGOs, for-profit organisations, and government clients. She is currently working on a study of AI in business.

Karolina Dolatowska is the service manager at Fast Future. She is currently studying Business English while managing several publishing and financial projects at Fast Future. by TheDigitalArtist

What might the end of work mean for the future of buildings? Firstly, a significant proportion of the built environment that has up to now been designed for people-centred economic activities —offices, shopping centers, banks, factories and schools—may over the next 10–20 years house 50% or less of the number of workers with far fewer physical customers. Furthermore, with the rise of artificial intelligence (AI), some organizations might run on algorithm alone with literally no human staff.

The future of jobs is not just about employment, but about larger societal shifts with dramatic impact on the use of space and resources. Indeed, AI is increasingly likely to provide a meta-level management layer — collating data from a variety from a range of sources to monitor and control every aspect of the built environment and the use of resources within it.

Today, at the dawn of the AI revolution, some of the latest technology coming at us involves mixed reality; advances in virtual reality (VR) and augmented reality (AR) are buzzing with new uses in places of work, education and various commercial settings. Teaching and training are exemplary uses — enabling dangerous, rare or just everyday situations to be simulated for trainees. Such simulations also provide the nexus point for humans to work alongside AI. For example, robot surgeons might do the cutting, while a human surgeon looks on remotely via video or a VR/AR interface. How might places be redesigned to accommodate this human-AI hybrid job future? The outcome could be spaces that embrace the blurring of physical and digital worlds, possibly with multi-sensory connection points between the two.

The coming wave of AI in business and society could impact the future design, use and management of buildings in dramatic ways. Key design features, including construction, security, monitoring and maintenance, could become coordinated by highly automated AI neural networks. For example, future office buildings might make intelligent responses to their inhabitants’ moods or feelings in order to increase productivity of humans in the organization—varying lighting, temperature, background music, ambient smells, and digital wallpaper displays according to the motivational needs of each worker.

In the post-work, shared infrastructure economy architects could also factor in ‘multi-purposing’ in the design of new buildings and the remodelling of existing ones. For example, why couldn’t schools double as courtrooms, doctor’s, surgeries, social centres, libraries, etc. in the evenings and during holidays?

Empty space could become more and more of a liability to towns and cities as retail and education move online. In the USA up to 1,000 retail outlets a week are currently being closed. A Texas firm has suggested a design for old shopping malls and retail outlets as drone ports, for example. Other options might include repurposing them as maker spaces, community centres, pop-up cafes, and adult learning outlets. The pace of automation of retail and commerce is likely to be exponential: imagine a chatbot that could coordinate drone deliveries of the groceries ordered by web-connected smart refrigerators that run on IBMs Watson AI platform. Intuitive and predictive AI seems set to revolutionize the home and business.

As advances in the cognitive sciences accelerate, there is growing fascination with the idea of neuro-architecture as control mechanism in a post-work society: will mass automation and efficiency expectations justify the construction of buildings that are responsive to people’s needs, read moods, use biometrics, and conduct behavior-conditioning of employees? There are a number of reasons to think these strategies could become accepted practice. Many AI analysts argue that, rather than compete with robots, humans will do more meaningful and important work than ever. Hence, the use of building design to evoke certain feelings, enhance moods and creativity, and the use of behavioural insights to motivate the workforce could provide an important advantage in the new ‘cobot’ normal of humans working alongside intelligent robots.

As work becomes automated it also becomes more cloud-based and fewer offices need the amount of space they once did or for the purposes space once served. New uses of space to accommodate virtual AI workers and to provide a comfortable environment for human employees will be in demand. Furthermore, replacing actual workers with code means the layout, design and supplies necessary for the typical office would completely change. The role of AI in reducing the amount of people and ‘stuff’ places must accommodate should open up considerable opportunities for building redesign.

Designing to a post-job future doesn’t necessarily mean that high-tech has the advantage. There will be valuable opportunities to inject a touch of humanity to key settings where people will interact with AI —work, home and public spaces. The rise of AI means we must consider different visions of the future where 50% or more of the workforce is automated out of a job and the new sectors haven’t taken up all the displaced individuals. With the right perspective, positive design adjustments can help make the post-work future meaningful and more human. However, the transition will be challenging for all concerned.


The authors are from Fast Future which publishes books from future thinkers around the world exploring how developments such as AI, robotics and disruptive thinking could impact individuals, society and business and create new trillion-dollar sectors. Fast Future has a particular focus on ensuring these advances are harnessed to unleash individual potential and enable a very human future. See:

Rohit Talwar is a global futurist, keynote speaker, author, and CEO of Fast Future where he helps clients develop and deliver transformative visions of the future. He is the editor and contributing author for The Future of Business, editor of Technology vs. Humanity and co-editor of a forthcoming book on The Future of AI in Business.

Alexandra Whittington is a futurist, writer, faculty member on the Futures programme at the University of Houston and foresight director at Fast Future. She is a contributor to The Future of Business and a co-editor for forthcoming books on Unleashing Human Potential — The Future of AI in Business and 50:50 — Scenarios for the Next 50 Years.





In the past several months, the issue of ensuring a truly equal future for women in society has risen up the agenda of global challenges – whilst at the same time indicators suggest the actual gap is growing globally. From harassment and #metoo to #timesup and the rights to equal pay and equal access in education, the workplace, and the boardroom, women have been succeeding in spotlighting the issues and arguing for their rights. So, as we look to the future, some fundamental questions arise: What is the future of women? Are women’s futures different from men’s futures? How do we proceed in the coming years to embed a gender equality mindset while accounting for the unique challenges women face?

This article draws on insights from our recent book – The Future Reinvented – Reimagining, Life, Society and Business to explore how business and society can adjust to ensure a more positive future for women, focusing on what we consider to be critical agenda issues. We conclude with our advice and dreams for the future of women.

Areas which could benefit significantly from the increased participation of women

As we look to the forces shaping our world, it is clear that society as a whole could benefit significantly from the increased participation of women in the future of technology development, elected governmental roles, and higher education. For example, we need to better understand that an algorithm can be racist or sexist before integrating artificial intelligence (AI) into our social systems and institutions. The new book by Dr. Safiya Umoja Noble, Algorithms of Oppression, is a great example of the kind of critical thinking about its broader social implications that the technology sector needs.

An increased participation of women in technology development could contribute significantly to the creation of more female-oriented products. For example, Natural Cycles, created by a woman, is an effective contraceptive app that gives women a natural choice over family planning, without the hormonal side effects of the pill. Many other clever technological solutions could be developed with an increased participation of women in technology.

If automated systems, including those powered by AI, are representations of those who created them, then maybe those systems need to represent the gender split we see in society. More women in fields such as programming machine learning could help to create a gender balance within our intelligent technologies.

The evolving role of women in the workplace

One view on the evolving role of women in the workplace is that men’s role is also evolving. Work in general is changing because of the different economic and technological drivers in place, for example remote and gig working. The evolution of work has cross-gender impacts. Nations should look to follow Iceland’s fair pay example and eliminate the idea that women and men at work deserve different treatment in the first place.

In some domains and countries, the evolving role of women in the workplace is engendering a more confident and empowering attitude. Women are taking control of their own workplace situations and actively tackling inequalities. A variety of studies suggest that women’s confidence when asking for a raise or a promotion is growing year by year. Women are realizing that the first step to change starts from within and these small changes can have a major impact on their work environment.

The future, as currently envisaged by many, depicts a world where much of the work that goes into creating products and services will be automated. Hence, what we offer our customers and clients could become increasingly commoditized, so our new propositions will need to focus on something different. Being more human and focusing on the relationship between businesses and customers could become a critical differentiator. Hence, the focus might shift to building propositions on a foundation of competences and values that are typically thought of as feminine – such as collaboration, relationship development, and empathy. Such an approach could help firms create the competitive advantage they need in the future. The role of women across business could become increasingly crucial in leading the culture change required to underpin the development of new propositions.

Significant challenges facing women professionals in the years to come

Women professionals face the continuing challenge of leading a household and maintaining a career. Societal pressure to “have it all,” however, may be taking a new shape. Women from the millennial generation have not married or reproduced at the same levels as their predecessors. Hence, a woman’s versatile balancing act across various personal and professional roles in the future may not necessarily be due to motherhood, but rather, a choice made for personal fulfillment.

Women professionals face the challenge of establishing a new relationship with the men in their lives. Men, as working colleagues or as relationship partners are used to the stereotypical idea of providing higher economic support and assuming leadership roles. The challenge now is to create new ways of relating to each other based on an authentic mutual partnership.

Cultural norms vary significantly across the world, but evidence on the rise of women in business and more prominent in society is clear in Asia, for example. And yet, even in the developed world, we still see institutional discrimination. The cultural and deep-rooted context for discrimination is likely to take some time to clear and is only likely to change through a combination of active campaigning, legislative change, behavioural modification, and generational trends.

Will the man-woman divide persist in the next decade?

The gap is a big one. In November 2017, The World Economic forum estimated that, at current rates, it will take 217 years to close the gap on pay and employment opportunities. Sadly, this estimate has risen by 47 years over figure calculated a year earlier. They also estimate that the broader gender gap – that takes account of factors such as healthcare, education, and participation in politics – has risen from 83 to 100 years over that same period.

If we define “the man-woman divide” as sexual dimorphism, e.g. that our differences extend beyond just our physical organs, then certainly it seems likely that this will continue. The man-woman divide will probably persist, although there is though some concern that male fertility in the West could be threatened by hormonal disruptions in the food chain and our natural ecosystems. However, the roles of each of the genders might become more similar. There could be less men or women-oriented services, products or roles. This might be the beginning of the next era where, in 20 years from now, the man woman divide might become much less perceptible.

As with many norms that become unacceptable as our collective sense of right and wrong evolves, from one perspective, a gradual erosion of alpha male domination looks set to take place. Society through the empowerment of women, supported by the increasing enlightenment among men, could help to accelerate the agenda for equality, aided by the power of technologies such as social media as platforms for campaigning and “outing unacceptable practices”. At another level, the dominance of strong male leaders of major economies such as Donald Trump, Xi Jinping, and Vladimir Putin, suggests that traditional male hierarchies may be hard to dislodge.

Women’s ability to manage risks and challenges

Is society responsible for preparing women for the risks and challenges of the future? How should we help them respond to economic shocks, the failure of social institutions, and the challenge of adapting to the automation of work — potentially displacing many jobs? Perhaps the best way to do this is to increase the participation in and completion of post-secondary education by women worldwide.

It has been thought that men are more prone to taking risks and overcoming challenges than women. Psychological research has debunked this myth and now we know that these differences depend of the type of risky behaviors we include in the research questionnaires. It is not that one gender is more prone to risk taking than the other. Rather, we are all capable of developing these capacities depending on the experiences we have had and the situations we face.

Are there innate abilities that women have that can be nurtured through education, in work training, and coaching? Could these help raise women’s awareness of their own capabilities, whilst also allowing them to demonstrate competence in managing risks and challenges in leadership positions?

Advice to women on tackling the future

In a world increasingly dominated by the hype and reality of technology, women need to adjust their expectations of this growing force in society. Even though we encounter abundant conventional wisdom that says humans will be replaced by technology, this is a line pushed by the technoprogressives with a vested interest, and women in particular shouldn’t fall for it. The future, especially one highly imbued with AI, needs humanity, and especially women, more than ever.

The future is waiting for women to take on any leadership role where they feel they can contribute to society. The world as we know it is changing, and now is the time to evolve a new generation with higher expectations of what women can do. The critical challenge here is for women to believe in themselves and encourage other women to do so as well.

The key here is for women to focus on maximizing their potential as women. This means celebrating their natural skills and sense of the importance of relationships, empathy, collaboration, and caring. Ultimately these are the traits that could make the difference between a dystopian technology enabled world and a very human future.

Achievements in the progress of women on the planet we hope to be talking about in five years’ time

In five years we hope to see better legislation to protect women’s health and access to education. Hopefully more countries will adopt gender-blind wage policies like Iceland. Also, we hope to see greater priority placed on bringing maternal and infant mortality rates down to near zero globally within five years, using strategies that empower women and make best use of local knowledge.

In five years, we truly hope that we will finally have zero tolerance of female genital mutilation globally. We hope that all women in the world have full access to education. And that women participate in at least half of the leadership roles in the corporate and political sectors.

Across the next set of electoral cycles it would be a pleasant surprise if half of all the developed world’s major democracies were led by a woman and if the supporting legislatures were gender balanced.

Author Bios

The authors are futurists with Fast Future — a professional foresight firm specializing in delivering keynote speeches, executive education, research, and consulting on the emerging future and the impacts of change for global clients. Fast Future publishes books from leading future thinkers around the world, exploring how developments such as AI, robotics, exponential technologies, and disruptive thinking could impact individuals, societies, businesses, and governments and create the trillion-dollar sectors of the future. Fast Future has a particular focus on ensuring these advances are harnessed to unleash individual potential and enable a very human future. See:

Rohit Talwar is a global futurist, award-winning keynote speaker, author, and the CEO of Fast Future. His prime focus is on helping clients understand and shape the emerging future by putting people at the center of the agenda. Rohit is the co-author of Designing Your Future, lead editor and a contributing author for The Future of Business, and editor of Technology vs. Humanity. He is a co-editor and contributor for the recently published Beyond Genuine Stupidity – Ensuring AI Serves Humanity and The Future Reinvented – Reimagining Life, Society, and Business, and two forthcoming books — Unleashing Human Potential – The Future of AI in Business, and 50:50 – Scenarios for the Next 50 Years.

Steve Wells is an experienced strategist, keynote speaker, futures analyst, partnership working practitioner, and the COO of Fast Future. He has a particular interest in helping clients anticipate and respond to the disruptive bursts of technological possibility that are shaping the emerging future. Steve is a contributor to the recently published Beyond Genuine Stupidity – Ensuring AI Serves Humanity and The Future Reinvented – Reimagining Life, Society, and Business, co-editor of The Future of Business, and Technology vs. Humanity. He is a co-editor and contributor to two forthcoming books on Unleashing Human Potential – The Future of AI in Business, and 50:50 – Scenarios for the Next 50 Years.

Alexandra Whittington is a futurist, writer, Foresight Director of Fast Future, and a faculty member on the Futures program at the University of Houston. She has a particular expertise in future visioning and scenario planning. Alexandra is a contributor to The Future of Business, the recently published Beyond Genuine Stupidity – Ensuring AI Serves Humanity and The Future Reinvented – Reimagining Life, Society, and Business. She is also a co-editor and contributor for forthcoming books on Unleashing Human Potential – The Future of AI in Business, and 50:50 – Scenarios for the Next 50 Years.

April Koury is a foresight researcher, writer, and the Publishing Director of Fast Future. She has worked on a range of foresight initiatives including society and media in 2020, emerging economies, and the future of travel, tourism, and transportation. April is a contributor to the recently published Beyond Genuine Stupidity – Ensuring AI Serves Humanity and The Future Reinvented – Reimagining Life, Society, and Business and a co-editor of The Future of Business, and Technology vs. Humanity. She is a co-editor and contributor to two forthcoming books on Unleashing Human Potential – The Future of AI in Business, and 50:50 – Scenarios for the Next 50 Years.

Helena Calle is a researcher at Fast Future. She is a recent graduate from the MSc. program in Educational Neuroscience at Birkbeck, University of London, and has eight years of international experience as a teacher, teacher trainer, pedagogic coordinator, and education consultant. Helena coordinates Fast Future’s research on the future of learning.

Image: by geralt

“If, as The Wall Street Journal suggests, we think of AI as a technology that predicts, it’s much easier to map its impact. We must push ourselves to do that and understand the future of work.”

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