Lifeboat Foundation: Safeguarding Humanity
Toggle light / dark theme

Blog

Category: finance

Wise Autoresponse for your Customer Support Call Center needs — I do know that one of the large financial institutions in NYC announced in Dec. that they were replacing their tier 1 & tier 2 support with AI this summer.

BERKELEY, CA — (Marketwired) — 01/27/16 — Wise.io, which delivers machine learning applications to help enterprises provide a better customer experience, today announced the availability of Wise Auto Response, the first intelligent auto reply functionality for customer support organizations. Using machine learning to understand the intent of an incoming ticket and determine the best available response, Wise Auto Response automatically selects and applies the appropriate reply to address the customer issue without ever involving an agent. By helping customer service teams answer common questions faster, Wise Auto Response removes a high percentage of tickets from the queue, freeing up agents’ time to focus on more complex tickets and drive higher levels of customer satisfaction.

“Wise Auto Response has dramatically eased the burden on our support agents, allowing us to reply to half of all tickets automatically,” said Francesca Noli, VP of Marketing at Product Madness. “Now we are able to focus agent attention on more complex, customer-facing issues like payment problems, which have a direct impact on our bottom line. Wise gives us the best of both worlds: it has the power of an artificial intelligence system like Watson, along with the lightweight integration we need to successfully apply machine learning to our service operations quickly, easily and cost effectively.”

Wise Auto Response identifies common customer inquiries that can be responded to with a high level of confidence — such as password resets and basic product functionality, or standard “thank you” email templates that don’t require hands-on follow up — and automatically responds without the need for any manually written business rules. The new functionality complements the current suite of predictive applications offered by Wise.io, including Wise Routing, which automates the support ticket triage process, and Wise Recommended Response, which provides a ranked shortlist of appropriate macros and templates for each new customer inquiry.

Read more

Kudos to Manpower’s CEO Jonas Prising — with the possibility on the horizon of a world wide loss of 5 million jobs; we need to make sure we a structure in place to absorb that hit with needs to include education & retraining and a financial support structure to help those laid off and their immediate family members (namely children). And, the earlier we can train folks; the less costly it will be for governments and countries in the long run.

Jonas Pri sing1ManpowerJonas Prising, CEO and Executive Chairman of Manpower, spoke to Business Insider in Davos for the WEF meeting.

Over 2,500 of the world’s most powerful people have talked about the risks and opportunities surrounding “The Fourth Industrial Revolution” this week at the World Economic Forum in Davos, Switzerland.

The biggest risk that has been pointed out time and time again when Business Insider spoke to the bosses of the largest corporations in the world is two pronged.

Read more

Virginia Tech’s Professor Doug Bowman comes to Apple to make VR. This should be very interesting since he won the research grant to work on the “Hololens” — could be interesting.

According to a report in the Financial Times, Apple has hired one of the leading experts on virtual and augmented reality — Virginia Tech computer science professor Doug Bowman. He was recently listed among grant winners for HoloLens research projects and is skilled in creating 3D user interfaces, reports Endgadget. He has also co-authored a book called 3D User Interfaces Theory and Practice.

He’s been working on technologies such as wearable displays and full surround display prototypes at Virginia Tech.

Apple has been building up on its VR arsenal in the recent past with a string of acquisitions in the domain, along with reports of patents and other significant hires. While much has been happening behind closed doors, analysts predict that in 2016, that is going to change. Apple will become “very aggressive on the virtual/augmented reality front through organic as well as acquisitive means in 2016 as this represents a natural next generation consumer technology that plays well into its unrivaled iPhone ecosystem,” FBR & Co analyst Daniel Ives said in an earlier report.

Read more

Another article highlighting the fears around Singularity. There are so many great things that will come from Singularity such as Cancer is wiped out, improved healthcare across the board and cheaper, etc. And, there are also downsides as Gates, Musk, etc. have warned folks especially around AI.

So, what are our options and obligations around Singularity? In reality, you will not be able to stop this evolution from happening. However, each person has a right to decide how much singularity is right for their own private use. As a business or a company, there are many things to consider such as Total Cost of Ownership v. ROI, tax codes or how government will view “humanoids” v. non-humanoids as it relates to CapEx and Taxes, etc. And, the company or business needs to ensure that there are appropriate safegaurds in place in order to protect their data, etc… Also, government has an obligation to the people in general in safegaurding our rights, security, and safety.

Another, question that will continue to be raised and will increase overtime is government and business obligations to the financial welfare of the people. And, this one will become more and more complex and interesting overtime. If AI was to truly displace millions of workers; how will the countries help feed, clothe, and house millions displaced people beyond what they have done in their own country’s past? Will the countries government place a special tax structure on companies and businesses to help fund the displaced workers and their families? Or, will it be a joint partnership with business and government? It does make one wonder.

Many experts believe the single greatest threat to our existence is the so-called “singularity” when computers are as smart as we are.

Read more

Investments in gene editing, AI, robotics, Quantum; everything is looking rosy. What could potentially go wrong or slow us down?

STOCK markets in China and Asia have taken another hammering, hitting traders in Britain and across the globe with yet more waves of panic.

Read more

Ok, my one world currency comsipracy friends; here is a story for you.

Cash could become history within a decade, thanks to new financial instruments, including virtual currencies, some of the world’s leading bankers said during the World Economic Forum on Wednesday (20 January).

The impact of technology, the overarching theme of this year’s meeting, will be very significant.

The evolution would be so significant that John Cryan, co-CEO of Deutsche Bank AG, predicted that, in ten years’ time, “probably” we would not see cash anymore. It is “terribly inefficient”, he added.

Read more

Life extension story in Financial Times:

People have long dreamt of extending the human lifespan from the biblical “three score years and 10” (70) to reach Methuselah’s 969 and beyond.

Demographic statistics show remarkable progress in fending off death, at least in the developed world. In reality, average life expectancy in biblical times was not 70 but about 35 years. In Britain this rose to about 50 in 1900, 76 in 1990 and 82 today.

Read more

This article just posted today. Great news; the author did reference the risks that we face with our information, etc. as it relates with countries like Russia and China who are investing in Quantum.

The impact of quantum computation on the financial markets will be direct and swift, and introduces new highs and new lows, opening a playing field of near limitless potential.

Posted by Ben Rossi.

Read more

Sharing my recent posting that I did on Linkedin Pulse. I will admit that I purposely delayed this article in concerns of creating a panic; however, with the progress that has been occuring across the globe and in some cases accelerated the maturity of this technology; I believe it is time for governments, industries, etc. to start thinking about their own broader strategic plans around Quantum as well as how they will address any impacts.

Quantum Computing is making great progress in so many areas such as chips, network/ Internet, etc. each month. And, many industries such as financials, telecom, tech, and public sector namely defense and space, etc. have made big investments in this technology as well as have developed some interesting partnerships such as Wall Street. Everything looks so promising and exciting for our future when we look at the various ways how Quantum Computing can change our lives around AI, improving the medical technologies, how we interact with devices (wearables, VR, etc.), and even how we travel will advance through this technology. The future looks extremely rosy and bright; right?.

I believe it can be with Quantum; however, in every major shift/ disruption in technology, there is always a transformation progression that has to naturally occur thru stages. And, Quantum is no different; however, the disruption that Quantum will bring is going to be on a much more massive scale than what we have seen in the past. The reason why is Quantum is truly going to impact and improve every area of technology not just in devices, or a platform, AI, VR, etc.; I mean everything in technology will be changed and improved by Quantum over time.

Granted this will not be like a major change overnight like we saw with the iPhone, etc. This initial change will occur over a series of years possibly over the next 7 to 10 years. As each country continues to accelerate in their own efforts to be a fully Quantumized; we need to understand where the potential risks exist and have a good plan for how we plan to address our own risks and challenges during and after this transformation.

Read more