Blizzard president J. Allen Brack said the system has dramatically reduced toxic chat and repeating offenses.
In April 2019, Blizzard shared some insights into how it was using machine learning to combat abusive chat in games like Overwatch. It’s a very complicated process, obviously, but it appears to be working out: Blizzard president J. Allen Brack said in a new Fireside Chat video that it has resulted in an “incredible decrease” in toxic behavior.
“Part of having a good game experience is finding ways to ensure that all are welcome within the worlds, no matter their background or identity,” Brack says in the video. “Something we’ve spoken about publicly a little bit in the past is our machine learning system that helps us verify player reports around offensive behavior and offensive language.”