When it comes to the individual citizen, whose responsibility is it to guard against cybercrime? Research we’ve conducted suggests that governments have a crucial role to play. They need to support individual citizens, as well as businesses, in a more practical and proactive way, to manage this particular society risk.

For instance, they could provide individuals with free face-to-face assistance and cybersecurity support. They could give clear guidelines and provide government sanctioned security software for people to install, and make sure it’s easy to get hold of. New York has recently started providing this kind of support to its residents. Based on our research, we believe there’s scope for all governments, including those in Southern Africa, to do the same.