The London Borough of Enfield has employed AI Amelia to handle some customer service aspects. The program will guide customers through the site while learning and even picking up on emotions.

The London borough of Enfield has enlisted artificial intelligence Amelia to take on customer service tasks for its residents starting late this year.

Developed by IPSoft, Amelia is a cognitive agent, capable of automating certain tasks as well as learn from its interactions. As to what makes Amelia a competent asset to the council, IPSoft says she is “[c]apable of analysing natural language, she understands context, applies logic, learns, resolves problems and even senses emotions.”

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