Buying a car is a hellish process. The reward for spending hours researching the right one is a trip to a local dealership — an experience that assaults the nerves in such a way that it’s only rivaled by appointments with the dentist. But what if buying a car was easier than that? What if it was as easy as, say, a vending machine?
A few years ago, a company called Carvana followed in the footsteps of companies like CarMax by trying to move the car buying experience completely online. The process of purchasing a car on Carvana’s website includes all the steps that normally take place at a dealership: getting approved for and selecting financing, selecting a warranty, and signing the contract. It’s a process that, in an interview with The Verge, Carvana CEO Ernie Garcia is quick to point out takes many Carvana customers 20 minutes or less.
This left customers with just one dealership interaction: choosing pickup or delivery. And Garcia says that, more often than not, Carvana customers were choosing pickup — so much so that a subsequent pickup store in Atlanta was a rousing success. Now, though, Carvana is adding some spice to that experience.